Refund policy
§ 9 Right of withdrawal
Cancellation policy for consumers
You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
To exercise your right of withdrawal, you must inform us, the company:
Südtechnik
Owner Tobias Baumeister
Neue-Balinger-Strasse 18/1
72336 Balingen
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. We recommend that you return the goods in a cardboard box, as a return in a shipping bag may be considered bulky goods. Please make sure that you use a shipping method with shipment tracking to avoid loss of the shipment. We recommend DHL parcel shipping. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, I shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. Please note: You bear the direct costs of returning the goods in the event of a return. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Right of withdrawal for entrepreneurs - Cancellations
(1) Customers who are entrepreneurs are not entitled to a right of withdrawal. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
(2) The customer can cancel an order in part or in full at any time by sending a message to: info@suedtechnik.de. Cancellation becomes effective upon receipt of this message by the provider. If an order is canceled, the provider reserves the right to charge the customer for all costs incurred by the provider up to the time of cancellation in connection with the execution of the order.
Cancellation form
Sample withdrawal form for consumers (If you wish to withdraw from the contract, please complete and return this form).
- To
Südtechnik
Owner Tobias Baumeister
Neue-Balinger-Strasse 18/1
72336 Balingen
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- Date
(*) Delete as applicable.
Cancellation policy for consumers
You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
To exercise your right of withdrawal, you must inform us, the company:
Südtechnik
Owner Tobias Baumeister
Neue-Balinger-Strasse 18/1
72336 Balingen
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. We recommend that you return the goods in a cardboard box, as a return in a shipping bag may be considered bulky goods. Please make sure that you use a shipping method with shipment tracking to avoid loss of the shipment. We recommend DHL parcel shipping. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, I shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. Please note: You bear the direct costs of returning the goods in the event of a return. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Right of withdrawal for entrepreneurs - Cancellations
(1) Customers who are entrepreneurs are not entitled to a right of withdrawal. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
(2) The customer can cancel an order in part or in full at any time by sending a message to: info@suedtechnik.de. Cancellation becomes effective upon receipt of this message by the provider. If an order is canceled, the provider reserves the right to charge the customer for all costs incurred by the provider up to the time of cancellation in connection with the execution of the order.
Cancellation form
Sample withdrawal form for consumers (If you wish to withdraw from the contract, please complete and return this form).
- To
Südtechnik
Owner Tobias Baumeister
Neue-Balinger-Strasse 18/1
72336 Balingen
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- Date
(*) Delete as applicable.